SLA

100% Network & Server Uptime Guarantee (SLA)

We provide you with a 100% uptime guarantee which covers the availability of our servers, as well as all network components in all of our data centers.

MochaHost guarantees that our data center network will be available 100% of the time and there will be no network interruption from our network backbone to our upstream providers at any time in a given month.

Our guarantee excludes the following situations:

  • Scheduled maintenance time
  • Problems outside of our network
  • Interruptions or failure of individual client services/accounts caused by the client’s: employees/customers, configuration errors, 3rd party software errors, client abuse or excessive utilization of resources
  • Malicious activities such as Denial of Services attack